Refund Policy

General Refund and Return Conditions:

Refunds: Shiv Rudraksha offers returns for items returned within 7 days of purchase, provided they remain in their original condition and are not energized, damaged, manipulated, or altered in any visible manner.

Non-Returnable Items: Premium Energization (Prana Pratistha) orders are non-returnable due to the specific energization for individual or family use.

Inspection and Processing: Refunds undergo a thorough examination and may take up to 2 months to process.

Lifetime Buyback Guarantee: Applicable if the Rudraksha is proven unauthentic by a verified lab, reinforcing your trust in our products. Customers bear the cost of verification.

Custom Products: Customized products cannot be returned or refunded.

Specific Return Policy:

Final Sales: All sales through our website, in-store, or via sales representatives are considered final.

Damaged Goods: Returns for goods damaged during shipping or due to shipment errors are accepted if reported within 12 hours of delivery. These are subject to a 25% service fee. Customers are responsible for payment processing fees charged by third-party providers.